Refund Policy
Custom Orders
Because custom orders are created specifically for you, all custom and personalized sales are final. We do not accept returns or exchanges due to incorrect size selection, change of mind, or customer-provided design details once production has begun.
BDM Originals
Unworn and unused BDM Originals may be eligible for return or exchange within 14 days of delivery. Items must be in their original condition and cannot have been washed, worn, altered, or damaged. Please contact us before returning any item.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered due to an error by BDM Customs, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can review the issue. If approved, we will work with you on an appropriate replacement or refund.
Customer-Provided Designs
Customers are responsible for reviewing and approving spelling, colors, artwork, sizing, placement, and other design details before production. BDM Customs is not responsible for errors contained in artwork or information provided or approved by the customer.
Order Cancellations
Customers are responsible for reviewing and approving spelling, colors, artwork, sizing, placement, and other design details before production. BDM Customs is not responsible for errors contained in artwork or information provided or approved by the customer.
Questions?
For questions about a return, refund, or order issue, contact BDM Customs at the business email listed on our website.